About this Course
In this course, you’ll study the DMAIC (Define, Measure, Analyze, Improve and Control) methodology, particularly as it relates to governmental and public sector settings. You’ll also start working on a Lean Six Sigma Green Belt-level project, which you’ll complete in the CPM® Process Improvement Capstone course at the end of the program.
This is an intensive course that features a mix of synchronous online instruction, interactive online learning modules and project work.
What You’ll Learn
- Why process improvement should be an integral part of any public sector organization
- How to complete a process improvement project using the DMAIC methodology
- How to include customer feedback (or VOC, Voice of the Customer) and develop a stakeholder analysis
- Methods for determining the appropriate scope of a process improvement project
- How to select, monitor and analyze relevant performance measures